Effective Date: 05.01.2026
Website: bhilaimart.in
At bhilaimart.in, your satisfaction is our priority. This Return & Refund Policy explains how we handle returns, exchanges, and refunds for orders placed on our website.
1. Return Eligibility
Due to the perishable nature of grocery items, we accept returns or issue refunds only in the following situations:
- Damaged, spoiled, or defective products upon delivery.
- Incorrect items sent compared to your order.
Note: Items that are opened, partially used, or consumed cannot be returned.
2. Return Request Process
To request a return or refund:
- Contact us within 24 hours of receiving your order at [ Email] or [Phone Number].
- Provide your order number, item(s) in question, and reason for return.
- Our team will review your request and provide instructions for return or replacement.
3. Refunds
- Refunds are processed within 5–7 business days after we receive your return or confirm an eligible issue.
- Refunds are issued to the original payment method.
- If the refund is approved, you will receive a confirmation email.
4. Exchanges
- Exchanges are only available for items that are damaged, defective, or incorrectly shipped.
- To request an exchange, follow the return request process and specify the item you wish to receive instead.
- We will ship the replacement item once your request is approved.
5. Non-Returnable Items
- Perishable goods that are fresh or frozen.
- Items that have been opened, partially used, or consumed.
- Gift cards and promotional items.
6. Shipping for Returns
- If a return is approved, we will provide instructions for returning the item.
- Return shipping costs are covered by bhilaimart.in only if the return is due to our error (damaged, defective, or incorrect items).
- Customers are responsible for return shipping in all other cases.
7. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
Email:
Phone:
Address: